How can we help?

Find quick answers below, or reach our team directly. We're available every day, 9 AM to 9 PM.

Email Support

hello@groomsta.in

Expect a reply within 4 hours during support hours.

Send an email

+91-XXXX-XXXXXX

Quick responses for urgent booking queries.

Message us

In-App Chat

Coming Soon

Live chat support directly inside the Groomsta app.

Coming soon

Support hours: Monday – Sunday, 9:00 AM – 9:00 PM IST. Average response time: under 2 hours.

Frequently asked questions

Everything you need to know before, during, and after your booking.

1Booking

2Cancellation & Reschedule

3Refunds

4Payments

5Home Services

6Salon Bookings

7Coupons & Wallet

8Partner Registration

Still have questions?

Our team replies within 2 hours. We're here every day.

How can we help?

Email Support

WhatsApp

In-App Chat

Frequently asked questions

1Booking

How do I book a service?

Can I choose a specific professional?

What is the difference between Home Service and Salon Visit?

How far in advance can I book?

Will I receive a booking confirmation?

2Cancellation & Reschedule

Can I cancel or reschedule my booking?

What happens if I cancel last minute?

What if the professional cancels?

Can I reschedule more than once?

3Refunds

When will I get my refund?

Can I get a refund if I'm not satisfied?

Can I return a product I ordered?

4Payments

What payment methods do you accept?

Can I use a coupon on services and products together?

Is my payment information safe?

Can I pay at the door for home services?

5Home Services

How are home service professionals verified?

What hygiene protocols do professionals follow?

What if I'm not home when the professional arrives?

Can I book home services for a different address?

6Salon Bookings

Are partner salons verified?

What is the salon QR pass?

Can I walk into a partner salon without booking?

7Coupons & Wallet

Where do I enter a coupon code?

Does Groomsta have a wallet?

8Partner Registration

How can I register as a professional on Groomsta?

Can a salon partner with Groomsta?

Still have questions?