Terms of Service

By accessing or using Groomsta (the "Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, please do not use the Platform. These Terms apply to all users, including customers, professionals, and salon partners. Groomsta reserves the right to update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the updated Terms. Groomsta is operated by Groomsta Technologies Pvt. Ltd., a company incorporated in India.

You must create an account to book services or purchase products. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate, current, and complete information during registration. Groomsta may suspend or terminate accounts that provide false information or violate these Terms. You must be at least 18 years of age to create an account. By creating an account, you represent that you meet this requirement.

When you book a service through the Platform, you are entering a service agreement with the professional or salon partner. Groomsta acts as a technology intermediary and is not a party to the service agreement. Confirmed bookings are subject to professional or salon availability. Groomsta will notify you immediately if a booking cannot be fulfilled and will offer a reschedule or full refund. Groomsta makes reasonable efforts to verify the quality of professionals and salons listed on the Platform, but does not guarantee any specific outcome from a service.

Customers may cancel or reschedule a booking free of charge up to 2 hours before the scheduled slot. Cancellations made within 2 hours of the scheduled slot are subject to a cancellation fee of up to 25% of the service value, to compensate the professional for reserved time and travel. Cancellations made by the professional or salon will result in a full refund to the customer, processed within 3–5 business days. Repeated last-minute cancellations may result in temporary account restrictions.

Refunds for eligible cancellations are processed within 3–5 business days to the original payment method. Service quality disputes must be raised within 24 hours of service completion by contacting support@groomsta.in. Groomsta will review and, where the claim is substantiated, offer a partial or full refund, or a complimentary rebooking. Product returns are accepted within 7 days of delivery, provided items are unused and in original packaging. Refunds for returned products are processed within 5–7 business days. Coupons and promotional credits are non-refundable and non-transferable.

If a customer is not available at the booked address or salon at the scheduled time, the professional will wait up to 10 minutes before marking the booking as a no-show. No-show bookings are non-refundable. A no-show fee equivalent to 50% of the service value may be charged to cover the professional's time. If a professional is more than 15 minutes late without prior notification, the customer is entitled to reschedule free of charge or receive a full refund.

All payments are processed securely through Razorpay, a PCI-DSS Level 1 certified payment processor. Groomsta does not store card or UPI credentials. Prices displayed on the Platform are inclusive of applicable taxes unless otherwise stated. Groomsta reserves the right to modify prices at any time; changes will not affect confirmed bookings. If a payment fails after a booking is confirmed, Groomsta will contact you to resolve the payment. Failure to pay may result in booking cancellation.

Professionals and salon partners are independent contractors, not employees of Groomsta. They are responsible for the quality and safe delivery of their services. Partners must comply with Groomsta's Quality Standards, Hygiene Guidelines, and Code of Conduct at all times. Violations may result in suspension or removal from the Platform. Partners are responsible for their own tax obligations. Groomsta will issue platform usage invoices and settlement reports as required.

Customers must ensure a safe and accessible environment for professionals visiting their home. This includes clear access to the service area, availability of water and electricity as required, and a safe working space free from hazards. Customers must not request services that are not listed on the Platform during a home service visit. Any additional requests should be booked separately through the app. Abuse, harassment, or inappropriate behaviour towards professionals will result in immediate account suspension.

In the event of a dispute between a customer and a professional or salon, Groomsta will act as a neutral mediator. Submit dispute claims to hello@groomsta.in within 24 hours of the service. Groomsta's decision in mediated disputes is final and binding on all parties to the dispute. These Terms are governed by the laws of India. Any legal disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi.

To the maximum extent permitted by applicable law, Groomsta and its directors, employees, and partners shall not be liable for: • Indirect, incidental, or consequential damages arising from use of the Platform. • Damages arising from service quality or outcomes delivered by professionals or salons. • Loss of data, revenue, or business resulting from Platform downtime or service interruptions. • Personal injury or property damage during a home service, beyond what is covered by the professional's liability. Groomsta's total liability in any claim shall not exceed the value of the booking or transaction that gave rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. Groomsta does not warrant that the Platform will be error-free, uninterrupted, or free of harmful components. Product descriptions, images, and specifications are provided in good faith but may not be 100% accurate. Groomsta reserves the right to correct errors and update listings.

For questions about these Terms, contact us: Email: hello@groomsta.in Address: Groomsta Technologies Pvt. Ltd., Delhi NCR, India Support hours: Monday – Sunday, 9 AM – 9 PM IST